Nest app off line

[Ralphy12]

For 22hrs my nest app on the phone says off line. 

Thermo all OK working manually. Switched my phone off ,still nothing  unable to control via phone. 😤  should I uninstall it and re install?

[Markjosephp]

Hello Ralphy12,

I'm sorry for the late reply. Let's jump in, and get your Nest Thermostat back online. I did find a helpful article with some troubleshooting steps for when your device is showing offline.

Please let me know if that helps, or if the issue still persists.

Thanks,

Mark

[Markjosephp]

Hi there,

I just wanted to see if you still needed help reconnecting your Nest thermostat to your Wi-Fi network. Please let us know if you have any other questions or concerns.

Best,

Mark

[Markjosephp]

Hello Ralphy12,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours.

Best regards,

Mark