Nest app won't load on Google Pixel 6 Pro

[CESmith]

Recently installed (yesterday) - app won't load (spinning circle around house icon; THEN "problem connecting to Nest service... try again...) - which never resolves.

Checking service status - Nest network appears to be fully operational.

I have cleared the app cache and user files, toggled all permissions, deinstalled/ reinstalled app... Nothing works!

[martinwa]

I'm having the same problem. Been going on about 18 hours now and have tried everything I can to troubleshoot. There is clearly some sort of Nest outage and I'm surprised more people haven't posted about it. All my other Google and other smart devices are fully functional and I can see my Nest info in my Google Home app

[Lance_L · Accepted solution]

Hi folks,

Thanks for posting in the Google Nest Community. We’re sorry to hear that you're having issues with the Nest app. Our engineering team is aware of and actively investigating the outage.

Best,

Lance

[CESmith]

Lance - I note that there's no update on this a week on; and the Nest app continues to fail to load.
This just isn't important enough for me as a task on which to keep checking in/ spending more time.
I think about how I want a vendor as a systems provider in support of my house; to date, Google isn't a significant contributor here.
If you all come up with a fix/ want me to try it, please notify me (I recommend my 2nd email, #). If nothing happens - I'll understand that it also isn't important enough for y'all. Standing by... 

[Lance_L]

Hello folks,

I’m sorry for the inconvenience and the delayed response here. The team is still investigating, and we’ll share any updates as soon as we have more information.

Also, please try the steps again below:
 

1. Check for any iOS or Android system updates and install them if there are any.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Check if the issue happens on both Wi-Fi and mobile data.

If the issue persists, please provide the following:

• Make and model of mobile device
• Android or iOS version
• Nest app version

Keep me posted.

Regards,

Lance