Nest app won’t work without wifi

[Schett321]

Recently the nest app stopped working when I was not connected to Wi-Fi. I thought it was my phone but I got a new iPhone 13 and still having a problem. Everything works fine when I’m on the Wi-Fi network. The app works on my fiancés phone whether she’s on Wi-Fi or data, same account and same network. I don’t get it. Help

[GarrettDS]

Hey there,
That does sound confusing but I'm happy to look into this for you.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS