Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Netflix account is not linked please relink

Community Member

I'm using Google home with a chromecast to stream Netflix shows for my blind mother who of course can really only use her voice to control it.  It will work for about an hour then state that Netflix is not linked at that I should relink the account using the Home app, but of course when I check the Home app the Netlix account is listed as linked.  This happens constantly and sometimes will correct itself or a reboot of the chromecast may help.  Any help on this would be greatly appreciated.


Community Specialist
Community Specialist

Hey there TinBasher77, 

I'm so sorry to hear about the issues you've been having with your Netflix account unlinking from your Chromecast, I can understand the frustrations but I'm happy to help. 


I was able to find some steps that worked for other users. 

  • drag down the top bar

  • open settings (cog icon in top right)

  • open device maintenance

  • click battery in the bottom left

  • scroll all the way to the bottom to where it says "unmonitored apps".

  • click that text. Even though it's not clear at all it's clickable

  • click the button "add apps"

  • select Netflix and click done.

Please try this and let me know if this works for you. 

Best regards,

Garrett DS

Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 


Have a great day. 

Garrett DS

Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 


Have a great day,

Garrett DS