App

[Ihtecretingaccu]

My app is no longer registering my thermostat. My only option in the app is to add product. When I select “add product” it instructs me to go to thermostat settings and retrieve the “product key code” (there is no QR code to scan on my thermostat). When I go on the thermostat settings and look for the key code, it tells me that my thermostat is already registered with an account. Any advice would be great, thanks 
I don’t know why the app is no longer reading the thermostat. I don’t know what changed. I don’t use the app often but  It was working about a month ago. 

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that app issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS