@Karencobb
You should be able to access your Google Nest cameras by signing onto the Google Nest app on your new phone using the same exact username and password you were using on your old phone, and--if you have more than one Google Nest "home/structure"--selecting the same Google Nest "home/structure".
Unfortunately, Google Nest Support does not call people.
To contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.))
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country
