Password Reset Email

[Marsheffi]

I’m not receiving an email when I request to reset my Nest password. 

[MelbaDT]

Hey Marsheffi, 

Sorry to hear that you're unable to reset the password of your Nest account. I want to dig deeper into this. 

A few questions — did you migrate your account to Google or are you signing into your Nest app using a non-migrated Nest account? Have you tried checking your the spam or junk folder of your inbox to make sure the email was not missed? Also, is your Nest account a Gmail address?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going? Still need our help here?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba