Please add Google Home app for Ukraine region

[Jevhen]

I don’t understand problem to add app for Ukraine region. My friend from US gave me nest devices and I was so surprised when I found out that I couldn't download the app. 
i client of google product a lot time and why I can’t use google home app in ukraine??? What a stupid decision some manager made?

[humbertogarcia]

Hi Jevhen,

Thank you for reaching out to the community. I can certainly understand how unexpected it was to find that you couldn't download the Google Home app, especially after receiving such a thoughtful gift from a friend in the US.

I appreciate you sharing your request for regional support in Ukraine. To provide some context, Google Nest products and services are not officially distributed or supported in Ukraine at this time. This is why the Google Home app does not appear in your local Play Store or App Store. Please know that your feedback is important, as our teams are aware of the demand for expanded regional availability.

I recommend keeping an eye on the Google Nest Community blog and the Google Help Center for the latest news on international updates and feature rollouts.

If you need any additional assistance or have further questions, please don't hesitate to let me know.

Best regards,

Humberto

[Jevhen]

Thanks, Humberto! We will wait update for rollouts Home features for Ukraine. But will be good if App will be available in all stores, not see problem not support devices and services in Ukraine, but give the opportunity to download the app conveniently, without hacks.

[humbertogarcia]

Hi Jevhen,

Thank you for your time and your feedback, your observations are noted.

Happy Holidays! Any further assistance, let me know.

Regards,

Humberto

[yurkomik]

That's strange. I have bought lots of Google Home devices in the US and used them in Ukraine multiple years because we spent a few thousand dollars on Google devices. I didn't expect warranty services, but why not to just make them work if people paid for them and just moved to another country, for example? Google Home worked in Ukraine without any issues, and then in 2023 it was removed. So people who bought devices didn't expect that something like that would happen. I still have my Google Home working for me in Ukraine. Unfortunately, I am renting this apartment to another person, and he can't install Google Home anymore. That's a strange decision. And I'm sure Google Home app is available in countries where it's not sold.  Please reconsider. 

[humbertogarcia · Accepted solution]

Hi yurkomik,

Thank you for posting in the community! I understand the inconvenience that causes the Google Home app not being available anymore for download in Ukraine, especially after investing significantly in the ecosystem. It sounds like you're looking for a way to let your tenant set up your existing devices and are asking Google to reconsider these regional restrictions.

Thank you for sharing your perspective and your long-term loyalty to Google Home. While I don't have direct control over regional software distribution or the decision to remove the app from specific Play/App Stores, your feedback is very important. These decisions are often influenced by a variety of factors, including local regulations and service support capabilities.

Please feel free to get your request to the teams involved in these decisions by filling out this link.

Thank you for your patience and for being part of our community.

Regards,

Humberto

[Jevhen]

Thnks! I will filling this request too

[Jevhen]

Thks! This what I mean too