Problem adding a camera

[SunnyLu]

Already have an active Nest Aware subscription for our first camera. Recently added a second camera but is not recording videos. It's prompting me to subscribe again (my subscription is good through 11/2023) tried multiple ways including adding it in Home or from Nest App but no luck. Need help with adding the second camera to existing subscription. 

[MplsCustomer]

@SunnyLu 

If you have a 1st gen Nest Aware subscription, that subscription applies to specific cameras, and is no longer being sold. If you have questions, use the "Contact us" link on this page:

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay — I know it's been a while already. I just want to check if you were able to get in touch with our support by visiting the link provided above. Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn