10-27-2022 06:22 PM
My husband migrated the Nest account today to his Google and I received an invitation to join. However I cannot. I tried going to Nest and signing in using his email address and get a notification to enter a security code. He doesn't get a pull down notification that is supposed to appear on his phone so therefore I can do nothing.
Can someone please give me step by step instructions so that we can continue to share a single Nest log in?
10-27-2022 07:30 PM
You have to have a Google (gmail) account and have the Google Home app installed in order to be added to someone's Google Nest household. (That second requirement isn't documented, but another customer just reported that today.) Once you receive an invite, you should then be able to sign onto both the Google Nest app and the Google Home app and home.nest.com with your Google (gmail) account and access your husband's Google Nest "home/structure".
In the Google Home app, does your husband see you as a member under Settings | Household?
11-05-2022 08:03 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help here, MplsCustomer, Jeff and Edward.
Best,
JT
11-01-2022 03:23 PM
Hi AspenQn,
I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
Jeff
11-04-2022 03:35 PM
Hi AspenQn,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward