Received Nest Thermostat from friend

[Radiology1688]

Hello, I received a Nest Thermostat from a friend and I installed it at my house. I am unable to access it from my app. What do I need to do ? 

[Jimmy_J]

The NEST app on your phone is worthless.  You can't add new nest devices to it.  If you try, you are routed to google home to add it. The NEST app you can add via chromecast is also worthless.  There is absolutely NO way to even sign into your account.

I would just throw the thermostat away, it's garbage.

[MelbaDT]

Hey Radiology1688, 

Thanks for reaching out. 

Have you added your thermostat to your account using the Nest app? If not yet, please follow the step by step guide here: https://bit.ly/3LElazT

Let me know how it goes.

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — do you still need help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba