02-22-2024 09:46 PM
Case ID 4-6393000035511
This has wasted countless hours of my time for TWO MONTHS, this week alone over 4+ hours. I missed 4 hours of my work this week plus many hours other days trying to get a refund that I was promised and committed.
02-22-2024 09:51 PM
Case ID 4-6393000035511
This has wasted countless hours of my time for TWO MONTHS, this week alone over 4+ hours. I missed 4 hours of my work this week plus many hours other days trying to get a refund that I was promised and committed.
02-27-2024 09:36 AM
Hello John,
Thank you for bringing this to our attention. I'm sorry for the frustration and inconvenience you have experienced in dealing with our support and product services over the past two months. Your detailed account of the challenges you faced is deeply concerning, and I want to assure you that we take your feedback seriously.
I understand the severity of the situation, especially during the holidays, and the impact it has had on both your time and well-being. I checked your case with our management, and it appears that there's an ongoing conversation you have with them about the refund. Please check your inbox and continue the conversation there until we complete the process.
If there is anything specific you would like to communicate or if you have additional details to share, please feel free to reach out.
Best regards,
Mark