Reset Nest Cameras after previous owner sold the house and hasn’t removed them from his account

[MikeA7]

Bought a house with Nest Cameras (1st Generation) - no matter what I do to reset them, nothing works.

The LED pulses blue, but cannot see or connect to them from either Google Home or the NEST App.

It would appear the previous owner has not removed the cameras from his account when he left. The previous owners are not responding to any queries or requests. How do I get the cameras reset so I can link them into my Home account?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I hope we can find a solution together. Do you still need help with this issue?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.