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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5075 Views
  • 0 replies
  • 7 kudos

Lost home in google nest

Help please. I have lost my home in both the NEST and Google Home app due to deleting the home manager in error. Can someone help by advising how I can get it back or how I can go about setting the system back up ? Thanks

Crezi85 by • Community Member
  • 2124 Views
  • 14 replies
  • 0 kudos

Samsung TV doesent respond to Google Home

I have a Samsung NU7402 TV. The TV is compatible with SmartThings. I connected Google Home with SmartThings. After turning off the TV and waiting a few minutes, the TV stops responding to Google Home. The TV is permanently connected to Wi-Fi even whe...

Szaniak by • Community Member
  • 1887 Views
  • 7 replies
  • 0 kudos

Improve gray buttan when i try to load goggle home up.

Hi I got a new android phone. I try to install goggle home up but even I get the chosen acount page I can't tap on next button it is gray color and I can't move on. What should I do to fix it?

Shay2 by • Community Member
  • 722 Views
  • 3 replies
  • 0 kudos

How do I file a formal complaint?

Does anyone know how to file a complaint regarding a support interaction?The call was horrendous. The representative ignored all of the details I shared (would ask me questions I already provided answers to over and over and over), spoke too fast to ...

Wolfie42 by • Community Member
  • 1557 Views
  • 3 replies
  • 3 kudos

Google Home won't find all of my Smart Life devices

Hi,I have a few products (lightbulbs and heaters) that use Smart Life that I want to connect to my Google Home app.When I link my Smart Life app to Google Home, the only devices that appear are the lightbulbs. The heaters do not, even though they are...

etloh by • Community Member
  • 2432 Views
  • 10 replies
  • 1 kudos

Still no remove light button?

So after having two lights break at the same time, I can now no longer remove them from Google Home. I'm stuck with several phantom lights in the Home app now. Leading to when I say "turn of all lights" the response is "sure BUT I can't find {proceed...

nest connect can't factory reset

I have bought a new next x yale lock.Tries connecting the nest connect to my network, but after some reseting, the nest connect shows a blue light blink twice and after it shows 5 yellow blinks. it can't factory reset even when i continuously pressin...

ronnyh1I by • Community Member
  • 662 Views
  • 2 replies
  • 0 kudos
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