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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Viewing multiple thermostats in Home app

I'm looking for a way to view multiple thermostats on one screen in the Home app. It appears I have to crawl up and down menus for each thermostat. No combined view of all thermostats, grouped by house. Available on several other thermostat apps. I a...

kmmtx by Community Member
  • 428 Views
  • 1 replies
  • 0 kudos

Is this normal in Google Home App device icon changes?

My Home app has 1 device connected - a nest camera. When my Home App is not in use, the connected device icon changes from a camera icon to a thermostat and lightbulb icon. Is this normal? Has anyone experienced this before?  

Screenshot_20230225_050941_Home.jpg

airco uncontrolled switching

My question My air conditioner sometimes turns on uncontrollably. I can send it via google home, but it shoots up when I don't expect it. Where can I find log files (or history) that may indicate from which routine this is sent? Relevant software and...

Google Home App problem

I have a problem. The home app is supposed to have widgets and rooms and all that, but it just shows a blank space with just my tv. If I was to open that, all I could do is do volume and remote, no mirror, no add to room, no settings. The settings on...

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Hoah876 by Community Member
  • 577 Views
  • 3 replies
  • 0 kudos

Google Home app

Does anyone have an easy way to actually capture video from the HOME cameras? Not the Nest but the Home? I am using a Pixel 7, but my last pixel didn't work either. All of the responses to other peoples questions are for the Nest app, which seems way...

how to reset device type for smart switch?

I have set in the app the device type as "outlet" for my Smart Life switch. Since then, I cannot get rid of outlet or other device type and come back to simple "switch" type. How do you do this?

mashaT by Community Member
  • 839 Views
  • 3 replies
  • 0 kudos

not able to delete devises

Hello,I was upgrade my WI-FI and Wi-Fi name changed, after upgrade all devises all grey not able to unlined or remove, I try to created new home and move all devised to that and deleted home, but still shows my home-Linked to you, can someone help me...

Keikei by Community Member
  • 633 Views
  • 4 replies
  • 0 kudos

Subscription issue

I had a notification that my subscription was due for a Nest doorbell and another camera late last year. Unfortunately I have been in Australia since January and they wouldn’t let me pay from there and I cannot now access a full service. I have tried...

AlanCox by Community Member
  • 789 Views
  • 4 replies
  • 1 kudos

Routine still runs after removing specific time starter

I recently removed specific time starts from a couple of routines. However, the routines still run at the original timing even though the specific time starter is no longer listed in the routine settings.Not sure if anyone is facing the same issue.

LFS by Community Member
  • 766 Views
  • 3 replies
  • 0 kudos
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