Service down for several hours - not updated on nest site?

[kknutson]

I'm currently showing my nest guard and nest cams all offline as of about 4am (pacific time) - now about 5 hours down time. My nest thermostat is currently online.

Down detector shows a spike in reported issues but nest/google's services show green across the board.

I have internet connectivity (no outages) in my house. Anyone else experiencing this? Looking for a way to elevate outage numbers.

[marz]

mine too. 

[BWR]

Here as well. Everyone in my neighborhood has the same problem. 

[Anonymous]

Down east of Seattle for Nest Thermostat

[rrabago]

Same here. Seattle area,

[archon144]

Same here - Bay Area.  Both of my Nest Cam down since midnight.  Nest app also having issue if connected via wifi.

[mconcrete]

Same here, Northern California.

[kknutson]

As of now (11:30am pacific time) the nest support still shows all services as green, but the reports in down detector continue to rise. So clearly an issue. Any chance this is going to be officially recognized as an outage? Looks like west coast affected for nearly 12 hours now.

[Rnb98380]

Seven cameras all offline. Also since 1:45a (pst)

[Subbieman]

12am western Oregon. All 8 of my nest products are down and unresponsive....They seemed surprised when I called at 6am this morning. Google router working fine 130mps

[Rnb98380]

I have an open problem ticket started @3a. In theory escalated to next level. The second level I was in contact only knew scripted debugging.  

[mconcrete]

I tried to go through the chat support as that is the only option I could find. Don't waste your time they will have you check all your home networking. Restart it all. Check your internet speed etc. Even after telling them about this page. Save yourself the time just wasted an hour and got fed up. Nest has been great till today. Support is horrible. 

[WC2]

Here in the Bay Area, all my Nest IQ outdoor cameras are down, no lights visible on the cameras.

[marz]

mine just came back on !!!

[Rnb98380]

Mine were up for a few mins.  Back down again here in Seattle. 

[marz]

nevermind, they did come back on and went offline again.

[kknutson]

Just had a long chat with support and got escalated to a senior technician. More or less got told they're aware of "an issue" but it could be 24 hours before there's a response. They have my email in case they have more updates. It's something I guess.

[Rnb98380]

My case number as reference. That is my status from my earlier comment. 

Initial case ID is 8-4409000032792 
level 2 case ID: 0-6366000032599

[Afour_98]

Same here - Northern CA outside of Sacramento. Still down as of 3:03pm

[bricatbrarian]

Same/similar issue in Dallas, Oregon.

A rep had me remove a couple of my devices to troubleshoot issues with no luck. I am not looking forward to having to re-add those devices once everything is up and running again.

[Bellasonic]

3 cameras down and 2 protects for me in SF area. Thermostat and 3 protects still work strangely. Same issue with not being able to connect via the app over wifi. 

[Jaimie620]

All of my devices are offline as well, since 130am PST, no connectivity issues 

[marz]

Does anyone know if nest/google support looks at these posts? is there a way to bring their attention to these, so that they dont make their support techs force people to do all the troubleshooting steps when they know the issue is on their end.

[Afour_98]

Someone on the DownDetector thread mentioned they had Wave Cable (Astound) and were impacted. I have Wave(Astound) and am impacted so they may be on to something.

[marz]

so do i

[Bellasonic]

After getting handed off to multiple people today I chatted with a senior tech who seemed aware of the problem and that it affected wave customers, which I am as well. I was told they are working on it and he would reply by email tomorrow. We will see…

[bricatbrarian]

I do not have Astound/Wave internet (that I know of). I use a local company by the name of Willamette Valley Fiber (Minet). I told this to the rep that helped me. 

[WindssKat]

My ISP is WAVE, All my Nest cameras are offline since 1am PDT. Internet is working fine on other equipment such as laptop and phone

[Rnb98380]

Seems to be the common issue for all of us. 

[WillieB]

I have Wave Cable (Astound) and my cameras, thermostats and protects are all off line for 15 hours in the Sacramento area.  On a possible related topic, I'm getting a DNS server isn't responding when I run the network Troubleshooter.

[kknutson]

Interesting, I too have wave (astound)

[Afour_98]

I'm back online (doorbell and thermostats) as of 7pm PT, anyone else?

[BWR]

Good to go in Kitsap!

[bricatbrarian]

Yes, good to go. Just trying to add back all the products they had me remove.

[rrabago]

Good to go here in Seattle.

[WindssKat]

all my camera are back on line now. 

[kknutson]

Yup, also back up here. I called astound to see if they had a take on this and got a message that said "we're experiencing an outage in your area. No representatives are available to take your call when an outage is reported". Classic. But glad it seems resolved for now. But now I really want to know what an ISP can do to bring down the entire nest ecosystem