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Apps / Account

Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

BT Smart Hub 2 not appearing to work with Nest cameras and Google Home

I am so confused at the moment. I changed from Sky Wifi to BT Full Fibre Wifi via BT Smart Hub 2. Nothing seems to work anymore despite trying to put everything on the same new wifi. I read somewhere I needed to set up a new Google Home so did so but...

JWM1 by Community Member
  • 1046 Views
  • 4 replies
  • 0 kudos

Migrated but I cannot access Nest Account

I need to reset the password to my original Nest.com account. I have been trying to do this prior to and after Google purchasing Nest.com. Each time I request the link, the email is not sent to my email address. I cannot reset my thermostat because i...

DrMj by Community Member
  • 3910 Views
  • 8 replies
  • 0 kudos

iPhone not adding Home Members

The Google Home App does not allow iPhone users to invite members to their homes. Only 1 letter can be typed before the App freezes/locks.

spiper76 by Community Member
  • 2371 Views
  • 14 replies
  • 1 kudos

Google home app

Just wondering why my Google home app has not updated . Others in household Google home app has uddated. Specifically the camera portion updates

Mi Home Mop 2 Pro+

Hi, I bought Xiaomi Robot Vacuum-Mop 2 Pro+ and couldn't link it to my Home App. It shows an option to 'Connect Mi Home', and I tried to link it manually through 'Set up Device' and I always come to this message:'No Compatible devices were found in y...

tikonoss by Community Member
  • 1759 Views
  • 4 replies
  • 1 kudos

Google Home not finding Honeywell TCC App

Until yesterday, I could control my Honeywell thermostat in Google Home. Then it started showing off-line. I have restarted the router, restarted the thermostat, restarted my Android devices, disconnected and re-connected the thermostat to the WiFi. ...

RosieMom by Community Member
  • 2013 Views
  • 12 replies
  • 1 kudos

Cannot stream TP-Link camera video in Google Home

Hi,Even though I can connect my TP-Link camera to the Google Home app, but when I go to stream video from it within the Home app, I get a black screen with a cannot connect message. The steaming video works fine in the TP-Link app though.Help please?

PZL by Community Member
  • 896 Views
  • 3 replies
  • 1 kudos
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