Smart Life Blubs

[Irishlad]

Hello, I have a smart life bulb which I linked to my Google Home. It was working for the first week in January without any issues. Since the first week of January it has been appeared offline in Google Home. I've linked and unlinked the Smart Life app to Google Home, I have paired and unpaired my light bulb to my Smart Life account, different combinations of these 2, and 'Zombie rooms'. All through this I can still control the light bulb through my Smart Life app. Can someone please advise a fix?

[Azarco]

Hey Irishlad,

That certainly hasn't been easy for you — let me help you out.

Were there any recent changes or updates on your network or devices? Have you tried reinstalling your Smart Life and Google Home app. Try rebooting your devices, speaker and router to refresh the connection. If the issue persists, create a new home structure and move your active devices there.

Let us know how it goes.
 

Regards,

Alex

[Irishlad]

Hi Alex thank you for your response. 😊 I have tried all of the above without any success. The only other option is to try Alexa and see if the lights work consistently. 

[Azarco · Accepted solution]

Hi Irishlad,

We understand. If you wished to give it another try, resetting your Google Home might help. Let us know if we can assist with anything else and the Community would be glad to assist you.

Best,

Alex

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni