Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[MplsCustomer]

We were able to re-link about 8 am US central time Nov. 13 and are able to play, although on one try Google said it was having trouble and try again, but on the second try we were able to.  Maybe they're still rolling out a fix to the problem.

[Carlisle]

I was able to sign in to link, but when I said hey google, play Gilmore girls on Netflix it said:

Google Assistant is having problems connecting to Netflix. Open the Google Home app, then unlink and

relink your Netflix account ar try again.

ul-503, R8010-1935-205015

[MplsCustomer]

On other posts as well, some customers are reporting it's not yet fixed for them.

[BriT1]

I'm still not fixed. I didn't realize it was an issue till today. Were you all having casting issues all around or just on Netflix??

[Carlisle]

I witnessed mostly Netflix.

mine is now working. I heard others throughout yesterday they were getting hooked back up, but it did take longer for me.

[Carlisle]

*** UPDATE #2. It stopped working again! Ugh.

[BriT1]

Is it still just Netflix?

[Carlisle]

So far as I know, yes. 

[Nestorbr]

Liguei para netflix. Disseram: que o problema é no google. Liguei no google. Disseram: o problema é na Netflix.    14.11.2022 - 22:13

[stephyGT]

Back in Friday 11 Nov 2022, my Netflix account was not able to connect to Google home so I removed the link  and tried to re-do it again but it now showing this webpage 

https://clients3.google.com/cast/auth/3p/done?status=error

And it's not allowing me to re add the accountts being 3 days by now is there any problem ?

Regards 

[Nestorbr]

Infelizmente estou com o mesmo problema. Netflix não vincula no Google home.

Brasil SP. 14.11.2022 - 13hs36m

[MplsCustomer]

Google Nest apparently broke the Google Nest / Netflix interface on the afternoon of Thursday, Nov. 10. On Sunday morning, Nov 13, Google Nest fixed it for some of us, but other customers--including customers in Canada, Europe and South America--are reporting it's not fixed for them.

There are several other posts in this forum, but no response yet from Google Nest Support in this forum:

https://www.googlenestcommunity.com/t5/Chromecast/Netflix-won-t-link-to-home/td-p/61525

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netflix-currently-not-working-on-Nest-H...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-nest-amp-Netflix/m-p/283448

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-hub-max-won-t-link-to-Netflix/m-...

https://www.googlenestcommunity.com/t5/Apps-Account/Unable-to-link-Netflix-to-Google-Home/m-p/282057

https://www.googlenestcommunity.com/t5/Apps-Account/Chromecast-cannot-Connect-to-Netflix/m-p/282969

[48paek]

Not sure who "some of us" are - as worded the post seems to suggest North America is no longer affected. I'm in North America, I've had the same issue since last Thursday, and it remains to this very miniute entirely unresolved, Not sure who "some of us" are

[MplsCustomer]

@48paek 

Sorry.  I don't know how many "some of us" are.  Ours was fixed Sunday morning, Nov. 13, after contacting Google Nest Support on Nov. 10; that's all I know.  Maybe it's just us, in Minnesota, USA, although that would be weird.

[Ada]

Google hub not able to link to Netflix 

Nov 15,2022.

what I’ve tried and has t worked:

tried Google Home app on Samsung S22 and iPhone 14

unlinked/linked…set default browser on app

factory reset google hub, deleted Google home app from phone (both google home and Netflix).

Nothing is working.

please update 

Ty

[Ada]

I connected with Google chat and they told me to report the issue

Top right corner on Google Home app > Feedback > Select the device (I selected Google Home App) >  and then include screenshot/system logs. Also added a couple of lines or what the issue is. 

The issue is still not resolved, but these are the steps they told me to do and then wait 24-48 hours. 

[MplsCustomer]

Our link to Netflix, which was fixed on the morning of Nov. 13, is now broken again. When attempting to play something on Netflix, it starts to play and then says "Your account is no longer linked. Please relink through the companion app." But in the Google Home app, we are still linked to Netflix. When I clicked on "Manage" I got a message with a screen entitled "This app will be linked to" title with a blank profile square and a "Confirm" button; clicking that brought up a Sign In screen, which returned me to the same screen with the "Confirm" button. If I clicked "Unlink" and tried once again to link, I got the now infamous blank "clients3.google.com screen" and nothing else.

I just spent 105 minutes on the phone with Netflix Support. They said they were completely unaware of this issue. I told them it was affecting hundreds of Google Nest Hub customers and sent them links to posts in this forum. They said they would investigate.

[Mlabrador]

Hi all, 

The investigation is still ongoing and we don't have any timeframe to when it will be fixed. In the meantime it would be very helpful to send us feedback by saying " Okay Google, send feedback GHT3 unable to link netflix ". Here's how: https://goo.gle/2PflWYZ

Best, 

Nikki 

[Ahwardill]

Is this effecting everyone 

[Muddi]

Hey folks,

Sorry to hear that you're still having issues linking your Netflix account. Please provide the following information below so we can further check what's going on with your devices. Also, please do not forget to send feedback after you experience the issue on the Google Home app. Make sure to use the keywords: GHT3 unable to link Netflix. Click here to learn more about sending feedback.

• What country are you located in?
• Firmware version of the Google Home app on your phone.
• What is the make and model of your phone/tablet
• What exact error message are you getting when linking your account?

Cheers,

Muddi

[Muddi]

Hey folks,

Thanks for the update. Please provide the following information needed below so we can further investigate the issue. Also, please make sure to send feedback and use the keywords: GHT3 unable to link Netflix. Click here for more steps.

• What country are you located in?
• Firmware version of the Google Home app on your phone.
• What is the make and model of your phone/tablet
• What exact error message are you getting when linking your account?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey TheColonel,

Thanks for letting us know. I'm happy to hear that Netflix is now working on your device. 

To other users who haven't provided the information below, make sure to do so, as we need to forward it to the team for further investigation.

• What country are you located in?
• Firmware version of the Google Home app on your phone.
• What is the make and model of your phone/tablet
• What exact error message are you getting when linking your account?

Cheers,

Muddi

[Muddi]

Hi mangodove,

It looks like you missed providing the firmware version of your device. Please follow the steps below to know-how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Also, please send feedback on your device after you experience the issue. Make sure to use the keywords: "GHT3 unable to link Netflix." Click here for more steps.

Let me know once done.

Cheers,

Muddi

[mangodove]

Hi, there is no cast firmware as the Samsung TV is linked via SmartThings. Which other device should be tapped? Thanks. 

[Dan_A]

Hey everyone,

@mangodove, I believe you have already given the firmware of your Nest Hub 2nd Gen. Please fill out this form with all the needed information then let me know once done.

Best,

Dan

[Ada]

After contacting Google via the feedback on the top right corner of Google home, I can say that this problem is resolved in 24 hours. I was able to link Netflix again. 

[Kl23]

I've now got further in that it no longer takes me to the broken URL but after selecting the profile to link it takes me back to the home app with the message "linking failed"

[TacoFarmer99]

I'm having the same issue. It gets me to the Netflix login, then to profile selection, but then fails to link. I've tried deleting cache and it's still there. 

[Ada]

Have you tried contacting support and sending the crash logs?

[Mlabrador]

Hi all,

It looks like that some users have already confirmed that they were able to link their Netflix account. Let us know if you're still experiencing the same issue — we’re here to help.

Best,

Nikki

[TacoFarmer99]

I am still not able to connect. This is the error I'm getting "Invalid State Parameter. The Link can not be Completed."

[MplsCustomer]

It seems they've fixed the problem for some, but not for all.

[Mlabrador]

Hi TacoFarmer99,

Thanks for the update. Can you try using another mobile device?

Best,

Nikki

[anthem222]

I am unable to link my Netflix account to Google Home, despite my best efforts. This is a new and frustrating problem, as Netflix was perfectly fine and linked up until yesterday.

Yesterday evening, I received an error message from Netflix requesting that I unlink and relink my account. The unlinking worked just fine. The relinking, not so much. when I try to link, it takes me to a blank screen: https://clients3.google.com/cast/auth/3p/done?status=error. This has happened repeatedly.

I have tried every fix that I can find in various online forums: clearing out the cache from Chrome, clearing the storage and cache from Google Home, uninstalling and reinstalling Google Home app from the phone, updating the software on my phone and even a full factory reset on the Chromecast. Zero success, and I’m stumped.

As a useful data point: this seems to be an issue only with Netflix... since the initial error message, I have successfully linked other streaming services to the Google Home (Hulu) and have verified that I can still play other services through the Chromecast to the television (Pandora, Disney+). 

How do I resolve this issue?

[douglovesmusic]

I have the same issue on my iPhone. I unlnked Netflix today and cannot link it. I get the same issue.

It just stays on this screen.

clients3.google.com

and the rest is blank

[Sarah_E]

Same. After using it just fine all day, I told my hub max to play Netflix and it told me the accounts weren't linked. I unlinked them and when I try to relink, I get this error.

I've uninstalled and reinstalled home and cleared the cache but no joy.

[Sw2]

The same thing happened to me just last night. I keep getting the client page. I was on with Google. They couldn't figure it out either. It's very frustrating. 

[MplsCustomer]

Something broke the integration between Google Home accounts and Netflix on Nov. 10 and Google Nest Support was saying the night of Nov. 10 it would take 24-48 hours to fix it:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netflix-currently-not-working-on-Nest-H...

There is also this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-hub-max-won-t-link-to-Netflix/m-...

[anthem222]

Many thanks for that update... Definitely helpful, and hoping that this might get resolved today (within that 48 hour period)...

[Flat]

I have the same problem on Sunday so the issue is still ongoing.