Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Muddi]

Hey folks,

It's been some time since the thread was updated. Does anyone still have issues with Netflix?

Cheers,

Muddi

[Muddi]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Muddi]

Hey JuliaAJ,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Muddi]

Hey JuliaAJ,

Checking in, have you had the chance to fill out the form?

Cheers,

Muddi

[Maddanj]

Still not working. Months later

[MumaPadurii]

Put phone language on English. Work 4 me

[Muddi]

Hey Maddanj,

Sorry to hear that. What country are you located in?

@Maddanj: To confirm, what language did you set on your device?

Cheers,

Muddi

[Maddanj]

UK and English. No change from when I first configured the device in Dec 2021. It just stopped working

[Mlabrador]

Hi folks, 

Chiming in — @Kapricorn, @Stephanieapril8 & @Maddanj, what message are you getting when linking Netflix? Also, what is the make and model of the mobile phone you are using in linking Netflix? 

Best, 

Nikki 

[Stephanieapril8]

Hi Nikki, I have an iPhone 14. It’s just saying my Netflix isn’t linked and to unlink and try again. I’ve done it about 10 times, restored my chrome cast to factory settings and deleted google then set it all up completely again but still not working 

[Mlabrador]

HI Stephanieapril8, 

Apologies for the late response. Thanks for doing some troubleshooting. Could you try to download Google Assistant from the App store? Once downloaded, login your account and tap the profile icon on the top right. Scroll down and look for videos then try to link your Netflix account. Keep me posted. 

Best, 

Nikki 

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Maddanj]

You keep trying to lock this thread when people still have the issue.

How can uses find the version of the Google home app on there mobile device? I can't see it anywhere in the menu.

My Google nest was purchased in the UK in December 2021. It is in the UK still.

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Hidde234]

I have the same problem in Europe, Netherlands. Tried everything, still isn't working

[KiiFromGoogle · Accepted solution]

Hey everyone,

Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.

If you're still experiencing this behavior, please let us know!

[clairelzl]

hello i am still experiencing this issue, the google home app states "your account has not been linked, please try again" everytime i try to link it. could you help? thank you

[LonnyBlaze]

Good Morning,

I haven't been able to connect at all since getting my Google Nest

[Spsi]

Hello, as of 25Nov22 UK, the issue still persist. Have you got any recommendations on what else I can do?

[Maddanj]

What makes you think things are back on track considering the amount of responses that say people can't access Netflix or re linked to it once unlinking?

I have the same problem now since my Google Google hub Max upgraded to fuchsia. I can't even find Netflix on the hub now. It's about a useful as a doorstop given the limitations.

[Tjn753]

I am experiencing this exact problem. How do I fix it?

[AnkitSri]

Hey, I'm still seeing this issue. I just got a device 3 days ago but looks like Netflix is not working for me.

[TheColonel]

Issue has reoccurred.. uk 8th Dec 16.30GMT

[Homeuser1]

Either "access_token" or "error" must be set in the fragment

Getting this error... is it because my google home is one email and my netflix account is with a different email? It is an access based issue... the token used for SSO is broken..

[ferlitofabio]

I have bouth a new google device. when I try to link netflix via google home APP (I am using iphone) I get the message "access_token" or "error" must be set in the fragnment , any idea? iphone, APP and device all have latest updated and versions

[mangodove]

having the same issue here - 17 dec 2022

[nyankee]

That doesn't appear to be the case; I'm still experiencing this issue. Even on a brand new device since it first appeared

[Muddi]

Hey nyankee,

Sorry to hear that. What country are you located in?

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[TomTrei]

Yes - Netflix not working...very frustrating, seeing it works on other, non-Google, devices with no problems.

Tom

[FrankensteinsTy]

Hi yeah I'm in Australia and all month (December) the same thing has been happening with Netflix 

[Muddi]

Hey FrankensteinsTy,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[Agnès]

Bonjour,

J'essaie d'associer mon compte Netflix à mon Nest hub et j'ai systématiquement ce message :

Either "access_token" or "error" must be set in the fragment.

Pourriez vous m'indiquer comment régler ce problème ?

Cordialement 

[Sebaki]

Not working in Belgium 😕

[Muddi]

Hey Agnes,

What is the make and model of your phone/tablet? Is the Google Home app updated on your device?

@Sebaki: Please note that Netflix on Google Home/Nest devices in Belgium is not officially supported.

Cheers,

Muddi

[PatVR]

Still not working in Jan 2023 here in NZ.

[Whydagoogsuck]

Tons of people are still having this issue. Any actual info on how to fix this or when it will be resolved?

[Muddi]

Hey Whydagoogsuck,

This issue should now be resolved. However, there are other users reporting that they still have issues with Netflix on Nest Hub. Could you tell us what country you are located in? Also, what is the current version of your Google Home app and Nest Hub?

Cheers,

Muddi

[Whydagoogsuck]

I'm in the US. My Google home app version is 2.62.1.15 and I have a nest hub max with software version 49.57.36.477782712

[Whydagoogsuck]

Either "access_token" or "error" must be set in the fragment. Is the error I get when I try to link.