11-10-2022 02:23 PM - edited 11-10-2022 07:13 PM
Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub. The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix. However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.
Answered! Go to the Recommended Answer.
11-13-2022 05:58 AM
As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.
11-23-2022 07:18 AM
Hey everyone,
Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.
If you're still experiencing this behavior, please let us know!
01-14-2023 05:58 PM
Hey folks,
It's been some time since the thread was updated. Does anyone still have issues with Netflix?
Cheers,
Muddi
01-16-2023 02:30 PM
Hey folks,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi
01-21-2023 02:22 PM
Hey JuliaAJ,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
Cheers,
Muddi
01-24-2023 10:40 PM
Hey JuliaAJ,
Checking in, have you had the chance to fill out the form?
Cheers,
Muddi
02-05-2023 02:03 AM
Still not working. Months later
02-05-2023 06:53 AM
Put phone language on English. Work 4 me
02-05-2023 10:30 PM
Hey Maddanj,
Sorry to hear that. What country are you located in?
@Maddanj: To confirm, what language did you set on your device?
Cheers,
Muddi
02-18-2023 04:24 PM
UK and English. No change from when I first configured the device in Dec 2021. It just stopped working
02-21-2023 10:44 AM
Hi folks,
Chiming in — @Kapricorn, @Stephanieapril8 & @Maddanj, what message are you getting when linking Netflix? Also, what is the make and model of the mobile phone you are using in linking Netflix?
Best,
Nikki
02-21-2023 02:05 PM
Hi Nikki, I have an iPhone 14. It’s just saying my Netflix isn’t linked and to unlink and try again. I’ve done it about 10 times, restored my chrome cast to factory settings and deleted google then set it all up completely again but still not working
02-26-2023 05:41 PM
HI Stephanieapril8,
Apologies for the late response. Thanks for doing some troubleshooting. Could you try to download Google Assistant from the App store? Once downloaded, login your account and tap the profile icon on the top right. Scroll down and look for videos then try to link your Netflix account. Keep me posted.
Best,
Nikki
02-03-2023 05:37 PM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
02-05-2023 02:14 AM
You keep trying to lock this thread when people still have the issue.
How can uses find the version of the Google home app on there mobile device? I can't see it anywhere in the menu.
My Google nest was purchased in the UK in December 2021. It is in the UK still.
04-08-2023 06:06 PM
Hey everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi
11-20-2022 01:50 AM
I have the same problem in Europe, Netherlands. Tried everything, still isn't working
11-23-2022 07:18 AM
Hey everyone,
Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.
If you're still experiencing this behavior, please let us know!
11-24-2022 08:29 PM
hello i am still experiencing this issue, the google home app states "your account has not been linked, please try again" everytime i try to link it. could you help? thank you
11-25-2022 09:54 AM
Good Morning,
I haven't been able to connect at all since getting my Google Nest
11-25-2022 04:28 PM
Hello, as of 25Nov22 UK, the issue still persist. Have you got any recommendations on what else I can do?
11-25-2022 09:00 PM
What makes you think things are back on track considering the amount of responses that say people can't access Netflix or re linked to it once unlinking?
I have the same problem now since my Google Google hub Max upgraded to fuchsia. I can't even find Netflix on the hub now. It's about a useful as a doorstop given the limitations.
12-03-2022 11:49 PM
I am experiencing this exact problem. How do I fix it?
12-05-2022 11:33 AM
Hey, I'm still seeing this issue. I just got a device 3 days ago but looks like Netflix is not working for me.
12-08-2022 09:52 AM
Issue has reoccurred.. uk 8th Dec 16.30GMT
12-09-2022 01:38 AM
Either "access_token" or "error" must be set in the fragment
Getting this error... is it because my google home is one email and my netflix account is with a different email? It is an access based issue... the token used for SSO is broken..
12-09-2022 05:23 AM
I have bouth a new google device. when I try to link netflix via google home APP (I am using iphone) I get the message "access_token" or "error" must be set in the fragnment , any idea? iphone, APP and device all have latest updated and versions
12-17-2022 04:49 AM
having the same issue here - 17 dec 2022
12-11-2022 08:56 PM
That doesn't appear to be the case; I'm still experiencing this issue. Even on a brand new device since it first appeared
12-12-2022 04:34 PM
Hey nyankee,
Sorry to hear that. What country are you located in?
Cheers,
Muddi
12-16-2022 08:44 AM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
12-16-2022 09:06 AM
Yes - Netflix not working...very frustrating, seeing it works on other, non-Google, devices with no problems.
Tom
12-20-2022 06:47 PM
Hi yeah I'm in Australia and all month (December) the same thing has been happening with Netflix
12-20-2022 11:01 PM
Hey FrankensteinsTy,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.
Cheers,
Muddi
12-27-2022 12:34 AM
Bonjour,
J'essaie d'associer mon compte Netflix à mon Nest hub et j'ai systématiquement ce message :
Either "access_token" or "error" must be set in the fragment.
Pourriez vous m'indiquer comment régler ce problème ?
Cordialement
12-27-2022 12:56 PM
Not working in Belgium 😕
12-27-2022 05:02 PM
Hey Agnes,
What is the make and model of your phone/tablet? Is the Google Home app updated on your device?
@Sebaki: Please note that Netflix on Google Home/Nest devices in Belgium is not officially supported.
Cheers,
Muddi
12-31-2022 09:48 PM
Still not working in Jan 2023 here in NZ.
01-02-2023 11:52 AM
Tons of people are still having this issue. Any actual info on how to fix this or when it will be resolved?
01-02-2023 05:45 PM
Hey Whydagoogsuck,
This issue should now be resolved. However, there are other users reporting that they still have issues with Netflix on Nest Hub. Could you tell us what country you are located in? Also, what is the current version of your Google Home app and Nest Hub?
Cheers,
Muddi
01-03-2023 03:43 AM
I'm in the US. My Google home app version is 2.62.1.15 and I have a nest hub max with software version 49.57.36.477782712
01-03-2023 04:17 AM
Either "access_token" or "error" must be set in the fragment. Is the error I get when I try to link.