Unable to log in to nest account

[Aj2332]

Unable to login the nest app to access my cameras. It is not a migrated account. I do not have access to the email I signed the account up with. How can I reset my password?

[janthadeus]

Hi Aj2332,

I’m sorry for the delay. Let’s sort this out — a few questions: what’s the make and model of your phone? When did the issue start? Also, have you tried signing in on a web browser?

To reset your Nest account, give these steps a try:

1. Open a Chrome browser.
2. Go to https://goo.gle/2qjvVSU > select Sign in with Nest > click Forgot password.
3. The reset email link will be sent to your email address. Then, follow the instructions to reset your password.

Let me know how it goes.

Best,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

[Aj2332]

Yes I’m still unable to access my account

[CJD]

Hi - When I try to log into my Nest account (trying to migrate to Google) the app or website ask me to type in a verification code. This verification code is sent to a phone number I no longer have access to - how do I proceed?

[Aj2332]

I have 4 cameras I’m currently unable to access l. I do not have access to the email I signed up with I need another way to reset my password

[janthadeus]

Hey folks, 

Aj2332, I’m sorry you’re still having trouble with this. Could you try resetting your password, click try another way then follow the instructions. Also, you can follow the steps in this guide: Can't sign in to your Google Account.

CJD, is there a way to contact your mobile provider to retrieve your old phone number?

Best,

JT

[Aj2332]

When trying to log into nest where can u click try another way?

[janthadeus]

Hi Aj2332,

Absolutely! Keeps us posted. We're here to help.

Thanks,

JT

[aatienza]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[Azarco]

Hey Aj2332

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex