Unable to log into Nest app on iOS device

[microChasm]

Hello,

I have been unable to log into the Nest app since Sept 2021.

Here is what I have done:

• Uninstalled the app
• Powercycled the device
• Reinstalled the app
• Complete app onboarding and supply credentials to login

Result:

• The nest app has a spinning icon and never completes the login process
• I can't use the app
• I use a NEST account to login, don't care to migrate to any other account type
• I can use home.nest.com and login to use the website just fine using my Nest account credentials. Prefer the NEST app on iOS.

[GarrettDS]

Hey there, 

Sorry to hear about the issues that you're having as I understand this may be frustrating but I'm happy to help. 

I would suggest reviewing this article as it has some great troubleshooting steps in it that may help with your issue. 

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[microChasm]

App suddenly started working earlier this week

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS