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Apps / Account

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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4241 Views
  • 0 replies
  • 5 kudos

Can't Get B-Hyve Account Linked to Google Home

I just got a B-Hyve Hub, plus a 4 outlet timer. I have the hub and B-Hyve account set up, but every time I try to get the Google Home app to link to my B-Hyve account, it says "Could not reach B-Hyve. Please try again." And I *know* I'm entering my p...

MizzDrew22 by • Community Member
  • 5031 Views
  • 25 replies
  • 3 kudos

Home app non manager access

Why are all users added to the app managers? This is daft!I've invited my son to the app as the google mini in his room doesn't always respond to turn his lights off. However, now he can see and manage all the devices in the house.There is the option...

Resolved! Delete my orphan Local device from Home app please!

Under Devices in the Home app there is a device under Local Devices. In particular a TV: a Chromecast? When I hold my finger on the device name it just shows 1 of 5 pictures that might be showing on the device. There is no option to delete this devic...

Canyoume by • Community Member
  • 861 Views
  • 1 replies
  • 0 kudos

Location Based Routine Triggers Not Available

Hi thereI am an Android user, using the Public Preview Home app. Using this app I am able to create automations/routines that are based on the different triggers/conditions with different actions. I have triggers available to me that are location bas...

All my Google Nest smoke detectors have disappeared from my account

My account has been stable and working fine for over 3 years. Approximately 10 days ago I noticed in the Nest app that I was logged out. When logging in again all smoke detectors has disappeared. I suspect that my setup is on a separate Nest-account,...

osaele by • Community Member
  • 1246 Views
  • 6 replies
  • 0 kudos

Resolved! Two factor authentication

Hi, I cannot get past the two factor authentication on my app as it is trying to sent a message to my my landline which it cannot do. I have tried to change it to call the phone but it always defaults back to trying to send a message. Very frustratin...

angelof by • Community Member
  • 663 Views
  • 1 replies
  • 0 kudos
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