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Unable to remove people from household

benshepley
Community Member

Screenshot_20220701-215014~2.png

I'm unable to remove people from my Google home household.

After completing the process I get a message 

 

"Something went wrong when removing user from the home"

 

Last time I ended up having to create a new email address and rebuild all homes from scratch. I don't want to have to change email address and rebuild homes each time a tenant moves in or out

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey benshepley,

 

I'm sorry for the trouble this has caused you — let me help you with it.

 

Are you using an Android or iOS device? Are you the account manager of your household? Also, have you tried uninstaling and reinstalling the Google Home app?

 

Best,

Alex

Jeran
Community Specialist
Community Specialist

Hey there benshepley,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey benshepley,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran