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Cannot login to Nest with Google

mlowery
Community Member

Trying to login to App. It was working until I switch to another Account to view a different nest configuration in a different home.

At Welcome Home i tap Sign in with Google, (a web page within the app opens) I select the proper account for the house I want to manage/connect to, I tap Allow for the required access, then it goes to an accounts.google.com page for a few seconds then www.google.com loads. I tap the large X in the upper left corner and I am taken back to the Nest login page.

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey mlowery,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Azarco
Community Specialist
Community Specialist

Hey mlowery,

 

Checking back in — still need help with this? You might want to uninstall and reinstall your Google Home app or try using a different phone. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Best,

Alex

mlowery
Community Member

So Google Nest app is no longer working? I must use Google Home?

Azarco
Community Specialist
Community Specialist

Hey mlowery,

 

You can still use your Nest app to view your Nest devices, is it happening if you're using a different phone? Have you tried reinstalling your Nest app?

 

Thanks,

Alex

Jeran
Community Specialist
Community Specialist

Hey there mlowery,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey mlowery,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran