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Kogan Smarter Home App

southside
Community Member

I can't find the Kogan Smarter Home App on the Google Play store, nor listed in my Google Home App to link a kogan smart fan to my google nest? Has anyone had the same problem locating the Kogan app?

7 REPLIES 7

Piggycat
Community Member

Same problem here, it's not in the playstore at all

southside
Community Member

Just recieved this reply from Kogan Customer Service; appears they are aware of the issue.

 

Hi Luke,

Thanks for getting in touch.

I apologise for the inconvenience this has caused you.

Please be advised that we are currently aware of the issue and we are currently in the process of fixing this and once this has been resolved I'll keep you posted.

We really appreciate your patience and understanding while we try to get this issue resolved for you.

erinfearnsmith
Community Member

In the 'works with Google' list, there is no Kogan smarter home, but you can use 'Smart Life' (blue icon with a white house shape) or 'Smarter Home' (rainbow coloured gem stone icon).

I have just done this and successfully linked my Kogan devices to my Google home, the only device not working properly is a doorbell (recognised the device and Google announces when someone is at the door but unable to view camera on Google display, only on Kogan app).

Hope that helps! Good luck 🙂

Hi, I'm wondering if you've had any luck with having the nest hub stream the camera as I am also having this issue. and it's frustrating me becasue it is the main reason I bought the nest hub.

Anick
Community Member

I'm having the same issue. Linked and connected the camera yo the Nest but it doesn't stream the video, only.shows a screen with a motion alert  button. 

southside
Community Member

Thank you for the information and advise.

 

L

Jake
Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake