Unable to sign into nest web login

[trigtrLA]

Out of nowhere, I am unable to view my cams from the web using my Gmail login. I'm unable to do it on my iMac and I'm unable to do it on my iPhone. The nest app on my iPhone and the Google home app on my iPhone, allow me to do it, however.

Thanks in advance!

[tajennifer]

Hi trigtrLA,

Thanks for posting. I understand the situation that you are experiencing signing into the Nest Web to access your cameras. I appreciate you letting me know that the Nest app and Google Home app are working fine on your phone. I'll be more than happy to help. I need to ask for some information to provide the best assistance.

• What model of the Nest Cameras do you have? You can check the "Technical specs for Nest cameras and doorbells" article to learn more.
• Have you already migrated your account from Nest to the Google Home app?
• What browser are you using?
• When did you first encounter this issue, and does it happen frequently?
• What troubleshooting steps have you tried so far?

Please keep me posted.

Best regards,

Jenny

[trigtrLA]

• What model of the Nest Cameras do you have? 
• I have an array.  Nest Doorbell (wired, 2nd gen) Nest Cam Outdoor Nest Cam outdoor or indoor (battery) Have you already migrated your account from Nest to the Google Home app? Yes What browser are you using? Chrome & Safari on an unto date iMac When did you first encounter this issue, and does it happen frequently? It started about 2 weeks ago I guess. What troubleshooting steps have you tried so far? Cleared caches, logged out & back in, etc... Seems strange it started happening on both browsers at the same time. Thanks

[tajennifer]

Hi trigtrLA,

Thanks for your reply. I really appreciate the information you've provided and the steps you've already taken to resolve the situation. In this case, there are a few things we need to check and do:

• Check for any available iOS updates.
• Uninstall and reinstall the Nest.
• Power cycle your device.
• Reinstall the Nest app from the Apple App Store.
• Try another compatible device or computer, if available.

Please let me know how that goes.

Regards,
Jenny