Video scrolling screen is pixelated

[Karen_gold]

Hi Chuck, my Google Cameras also have been showing a color pixelated screen when reviewing recorded thumbnail videos on all my cameras located in different Cities. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails and the video goes all pixelated with several different colors.  Paying way too much for this to continue Google… Please answer, thank you 

[tajennifer]

Hi Karen_gold,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the pixelated video recording on your Nest camera. I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

• What type of Nest camera do you have?
• Are you signed into the Nest app or the Google Home app?
• Do you have the same problem in the live video or just in the video recorded?
• What steps did you take to solve the situation?

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny