Why did I convert my Nest Cams to Google?!? Argh!

[Tpanella]

I recently converted all my nest cameras and thermostats to the Google Home app and omg the performance is TERRIBLE!!  Delays on opening the app, can’t even click on settings  without it just spinning forever to no end, can’t change anything by click on thermostats (just spins endlessly) and the app is just generally unusable.  Why didn’t you just adopt the Nest App … you bought them for a reason!  Unreal how bad the Home app is compared to Nest app.  I don’t know if I can continue to use this.  Is there anyway to figure out what the issue is?

[Rusell]

Hi Tpanella,

Thank you for posting in the community. I understand that the Google Home app has a delay when opening it and a long spinning time when you go to settings. I'm sorry if this has caused any performance issues with your devices. I'm happy to assist you!

To help me find the best solution, I'll need to ask you a few questions:

• Are you using an Android or iOS device?
• Have you tried using the Google Home app on a different mobile device?
  • If so, are you experiencing the same inconvenience?
• Which Nest cameras and Nest thermostats model do you have? 
  • If you're not sure which one you have, please take a look at these articles: 
  • This is for the Nest thermostats: How to tell which Nest thermostat you have.
  • This is for the Nest cameras: Technical specs for Nest cameras and doorbells.
• What troubleshooting have you done so far?
• Are you experiencing low internet connectivity?

In addition, please take a look at this article to know more about the migration process: Transfer devices to the Google Home app.

Keep me posted. 

Best regards,

Rusell. 

[Tpanella]

Rusell, thank your for your reply.  It is extremely frustrating since I have migrated and the app is almost unusable for video history so any help you can provide me with would be appreciated.

To answer your questions:

• I have a iOS device, and iPhone 16 Pro,
• I have not tried on another device as I don't have another device.  
• I have a variety of devices, both older Nest Cams and newer Google Nest Cams, can you not see the models in my subscription?
  • Unfortunately I can't even pull up the app (settings) to tell you what those exact models are, however I have a Nest 3rd generation as well as a 4th generation thermostat.  In addition, my cameras are a mix of Cam Outdoors, Nest Doorbell, Cam Indoor as well as a 2 new Google Camera Nest Outdoors.
• The troubleshooting I have done is limited as it's in the App that the problem exists.  The only thing I can do is pull it up on my browser, but even that functionality is significantly hampered.  You guys have completely changed the interface on the web as well which is limited an I can't do anything to go into settings or control in that browser interface.
• I am NOT experiencing low internet connectivity, I have a Gig Fiber connection to my home.  I am also a network engineer and have completed many speed tests and other functions to know that it is not my home.  In addition, I can't get to settings or video streams when I'm 'off net' meaning when I'm simply on my 5G connection (cell phone).

I am extremely disappointed with what Google did with Nest.  They bought a great company and turned it into a non-functional app.  At this point I don't know what to do as my entire home system in non-functional.

Please advise,

Todd

[Rusell]

Hi Tpanella,

Thank you for the update. I appreciate the information you provided. Therefore, please perform the following troubleshooting steps:

• Sign out of the Google Home app and sign back in
• Force close the Google Home app
  • On an iOS 12 or later, from the Home Screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
  • To find the Google Home app, swipe to the right or left.
    
  • To close it, swipe upwards on the app’s preview.
    
• Uninstall the Google Home app
  • Touch and hold the app.
    
  • Tap Remove App .
    
  • Tap Delete App, then tap Delete to confirm.
    
• Test if the issue persists on both Wi-Fi and cellular data
• Check the Apple Store for Google Home app updates
• Check for any available iOS updates

Keep me posted. 

Best regards, 

Rusell.

[Tpanella]

How do I logout?  The only options I have when I press my profile pic on top right is to "Manage your Google Account" or when I click on settings, I can 'Delete this home', it doesn't look like there is an easy way to logout.  I can also click on my profile in Household and 'Leave this home', but again no logout exists.

I did force close the app and then deleted the app, however your next instruction after that says "test if the issue persits" which I can't do if the app is deleted.  Then you say check the apple store for updates and ios (I am on 18.5), which I did, but I assume you want me to redownload the app and then see if that worked.

I did download the app, then re-established home/device connectivity to the app.  However when trying to click around and view the cameras, the immense lag still occurs and sometimes the app can't even connect to the cameras.  Nor can I even click into Settings without the spinning of the app.  I have to close it an reopen it to have it show anything. 

So the same problem exists even after deleting app, and reinstalling app.  

[Rusell]

Hi Tpanella,

Thank you for your response. I appreciate you following the troubleshooting steps I provided. Here are additional steps you can try to see if they resolve the inconvenience.

• Power cycle the device.
• Verify the device’s Date and Time settings are correct and automatically set.
• Confirm that the Google Home app has permissions to use the phone's location
  • go to Settings >  Privacy > Location Services > Nest.

Once you have completed the last two troubleshooting steps, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

Keep me posted.

Best regards,

Rusell. 

[Tpanella]

I have followed those steps but nothing different happened.  I will fill out the form.

[Rusell]

Hi Tpanella,

Thank you for the update. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any questions or concerns in the future, feel free to reply to this post.

Best regards,

Rusell