Why is this community a complete waste of time?

[rrozema]

None of the questions in this so called "Community" receive any answers. The only 'activity' going on seems to be some "Community experts", periodically checking if they can close your question. Their responses however seem like a bot's behaviour mostly (f.e. @Jake). And if they are not bots, they must be out only for gathering these useless 'badges', because they never respond in a useful way.

Plus, if ever you do get a response, it's most like some spam, trying to promote a site or a product. And again, no response from any moderator, even if you report the spam.

My advise: don't bother asking any questions here. You won't get a useful response.

[rrozema]

I still haven't had a useful reply to my questions: what are the components used by the home/away feature and how can I troubleshoot those components to see where the problem sits when home/away is an incorrect state.

The only reply I got from the specialist was again the same standard steps trying to 'fix' the issue. That was what I explicitly NOT asked for.

So no, it is not yet time to close this thread.

[Dan_A]

Hi rrozema,

Apologies for the inconvenience and the delayed response. Upon looking at the case, you can still continue your conversation with our higher support for more information and understanding. I wish I could do more however, our tools, troubleshooting and information gathering is limited here in the Community. Please, reply to them to keep the conversation going.

Cheers,

Dan

[Dan_A]

Hey there,

I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Thanks,

Dan

[rrozema · Accepted solution]

Hi Dan,

You can close the topic. The "specialist" hasn't responded any more after giving the same standard response of trying the fix the issue at hand instead answering my questions, even though I explicitly stated I wasn't looking for those "fix instructions". The topic header seems to have  been correct all the time: this community is a complete waste of time.

[rrozema]

By the way: even the feedback mechanism on this community is broken. After answering all questions, when it tries to save the answers, I get a message (and this is not the first time I tried it, it has been like this for months already, as I said: "waste of time"):

• Google Nest Community

 

•  Authentication Failed.

Authentication Failed.

Authentication Ticket Mismatched, failed authentication.

Return to my original page

[rrozema]

@Princesss no, i have not tried it yet for two reasons:

1 - because the instructions are not completely clear to me and

2 - because the instructions again seem aimed at trying to 'fix' the home /away feature, which i explicitly stated i wasn't looking for.

What I did ask for is:

A - which components are used by the home/away feature, and

B - how to diagnose those components.