WiFi will not connect to the Home app

[Rdianco]

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Original poster: Chip Wells 

Connect new Google WiFi points

[Jeff]

Hello, Chip Well.

Sorry for the issues you're having with your WiFi point setup. I imagine that's quite a frustrating experience. Let's take a look at the situation and see what we can do for you here.

Before I go further, I do have a few questions for you.

• Are you able to successfully configure your WiFi router?
• Is it only the WiFi points that won't connect to the network, or do you have other devices that aren't working?
• Have you connected any other devices successfully to your Home app?

If you can give me a little more to go on, we can get this all figured out for you. I look forward to hearing back from you.

Thanks

[Jeff]

Hey, everyone.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks