12-26-2021 07:40 AM
Hi,
The above messages ist shown in the family link app when trying to add a children account to the nest mini assistant, nest mini and smartphone do have internet access in the same wifi
Answered! Go to the Recommended Answer.
01-07-2022 03:25 PM
Found a workaround in another post:
On your phone, go to Settings -> Apps -> select the Google app -> click the 3 dots in the top right corner -> uninstall updates. Once you do that, reinstall the updates for the Google app through the Play Store. Then you can go back to voice match settings and it should work.
12-26-2021 12:36 PM
We are having the same issue, so frustrating I thought it was just me! About ready to throw it out 😂
12-28-2021 12:01 AM
Did you solve this? I have the same issue
12-28-2021 02:11 AM
No, still not working 😞
01-03-2022 01:36 PM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Best regards,
Garrett DS
01-03-2022 10:29 PM
Step five always give the screen with the message wifi not connected, make sure that the phone is connected to the same wifi network.
I have also tried to add the child as a member from the google home app by adding the childs mail address. When doing this the app tells me that the account need to be added from the family link app and tries to launch the family link app with the correct action but results in the same error as before.
01-04-2022 01:34 PM
Hi there bigklubba,
Since you're receiving that error message, have you double checked that they are both on the same wifi network and are using the same gmail or email accounts when trying to set that up?
I look forward to hearing from you.
Best regards,
Garrett DS
01-04-2022 11:30 PM
Yes nest and all devices are connected to the same WiFi. I had no problem adding my wife to the devices, it's just the child account which is connected to the family link app
01-06-2022 10:51 AM
Hey there,
Sorry to hear that you're still having these issues.
I would suggest going through these steps.
Please let me know if that works for you.
Best regards,
Garrett DS
01-06-2022 11:49 AM
Tried all the steps... sorry to say.. the issue remains!
01-10-2022 02:00 PM
Hey folks,
It looks like we have come to a solution but I'll give 24 hours before I lock it just in case there are any other questions.
Best regards,
Garrett DS
01-11-2022 08:55 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS
01-06-2022 07:53 AM
I'm having the same issue
01-07-2022 03:38 AM - edited 01-07-2022 04:00 AM
Can I join in? I'm also having the same troubles for adding my son to the Home. When I add him through the Home app (will redirect me to the Family link app) or the Family link app it keeps complaining that there is no Wifi connection, but I'm sure that there is.
Already tried the steps described above but it is still not working.
01-07-2022 03:25 PM
Found a workaround in another post:
On your phone, go to Settings -> Apps -> select the Google app -> click the 3 dots in the top right corner -> uninstall updates. Once you do that, reinstall the updates for the Google app through the Play Store. Then you can go back to voice match settings and it should work.
01-08-2022 12:27 AM
Thanks! I can confirm it works after uninstalling the updates and reinstalling them again.
01-08-2022 10:12 AM
Yes, thanks that worked!
Only one thing: I checked it this midday if it worked, I didn't have time to continue the configuration, when I wanted to finish the configuration later on the day the error was back, needed to redo the steps. But it is configured.