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Wiring issue

Community Member

I have had my nest thermostat connected for 10 months and this weekend it told me that two of my wires were not connected. We had not had any power outages and no one had moved or touched anything, so we don’t know why. When we checked inside, it appears as though the two wires ARE connected, so now we don’t know what to do. Please help.


Community Member

Hello Dear Comminities Users,
I'm a specialist/consultant/Eng Chloe R Melissa
Google Account,

Alternatively, you can connect to the Chromecast manually by connect to your Chromecast’s service set identifier (SSID).

Open your phone’s Settings app > tap Wi-Fi > connect to the Chromecast SSID.
Open the Google Home app and try to set up your device again.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Email: #
Best regards,
I'm a specialist/consultant/Eng Chloe R Melissa

Hey folks, 

We appreciate your help here, @ChloeRMelissa1.
@Neena7, could you share a photo of your current thermostat's wiring?


Community Specialist
Community Specialist

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Hello folks,


Thanks for assisting, Mel.


@Neena7, I'm checking in to make sure that you've seen Mel's response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.