can't sign into my Nest thermostat app

[pearl4710]

I am unable to sign in to my Nest account from my app. It states I have the wrong password. When I ask to reset the password, the information isn't sent to my account. 

[MelbaDT]

Hey pearl4710, 

Sorry for the delay but thanks for reaching out. I want to get into the bottom of this. 

A few questions — what device are you using to login to your Nest app? Is it happening across all mobile devices or computer by logging in at https://bit.ly/3gW4i8w? Also, are you logging in using a migrated Google account or just an old non-migrated Nest one?

Tell me more so I could dig deeper into it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going? Still need our help signing back into your Nest app?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba