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dont have old google home email cant log in to the device with new

pelle1
Community Member

I found my old Google Home and wanted to use it but the device is already connected to my old email I don't have any more how do I log in with my email on Google Home without my old email?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@pelle1 

You're actually supposed to remove your Google Nest device from the Google Home app using your old account before changing it to a new account, but you could try doing a factory reset (see below) and then reinstalling it in the Google Home app using your current account.

https://support.google.com/googlenest/answer/7073477

RenzJ
Community Specialist
Community Specialist

Hi @pelle1,

 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

 

Thanks for the help, @MplsCustomer.

 

Cheers, 

Renz