08-30-2021 07:44 AM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Ed Harrisburg
08-30-2021 07:45 AM - edited 08-30-2021 07:45 AM
Hi Ed,
Apologies for the delay in response, and sorry to hear about your connectivity issues! I can understand how frustrating it is when devices fall out of sync. I'm happy to look into this for you.
For my own clarification, I have a few questions.
- Does the Nest app shows offline as well as one of your thermostats?
- Are there specific error messages that you're receiving within the Nest app, Google Home app, or thermostat display?
- Can you check your devices' battery level for me?
Open the “Quick View” menu on the thermostat (press the thermostat ring).
Go to “Settings”.
Nest Going Offline
Select “Technical Info”.
Select “Power”.
Locate “Battery”.
- Which troubleshooting measures have you tried (restart, factory reset, etc.)?
Apologies for the barrage of questions, but I'm hopeful we can figure this out together.
-From Garrett DS, Community Specialist.
10-29-2021 06:34 PM
My app shows offline but the nest thermostat is showing connected - also the battery is good
11-02-2021 06:09 AM
I am having the same issue, started about 6 hours ago... any luck fixing?
11-02-2021 11:25 AM - edited 11-02-2021 11:29 AM
Having the same issue here. It looks like this is a problem with the app. I'm on iOS and my app is showing offline status, but the thermostat is online and connected. Noticed it for the first time yesterday. I wondered if this was connected to iOS 15 upgrade which I did over the weekend, but it is not, as my father using older iPhone on iOS 14, has the same issue.
11-02-2021 04:53 PM
Am having same issue. Thermostat shows online and apps on iPhone and iPad are both showing offline. Everything is working except the app on my devices. There is no router, battery or other issue covered in the support documentation. Google team please get the app fixed and push an update to iOS!
11-03-2021 06:57 PM
Yes my just started doing this as well WTF???
11-03-2021 07:29 PM
same here😡
03-10-2023 02:19 PM
Mine is doing this on the latest version. We literally installed the thermostat SUnday and today is friday and the app is offline
02-20-2022 11:06 AM
So, if thermostat is online and working, and the app has stopped working, says it's off line, what is the solution?
05-01-2022 05:53 AM
I am having exactly the same issue. Nest product says it is connected to wifi and is connected to heat link and is connected to nest app. Nest app on two different iPhones both say the device is offline! Has anyone solved this yet??? Seems the issue has been around for at least a year!?
11-22-2021 12:38 PM
Sir
i have installed today
i got same issue
My app shows offline but the nest thermostat is showing connected - also the battery is good
please help
sridhar venkatachari
12-12-2021 07:20 AM
Same thing here on iOS with a brand-new thermostat. App says "Offline about 2 days ago" – two days after professional installation, when it worked fine.
Restarted the thermostat and changed the internet router connection and it reconnected. But the thermostat still says online and connected to the internet while my iOS app says "Offline."
WTF?
01-19-2022 09:21 PM
Same with mine! But upstairs thermostat works. Only downstairs (closer to router) is offline on my app. 😩
03-16-2023 07:53 AM
Same issue here, upstairs is fine. Downstairs app says it’s offline and closer to router. Did you figure it out?
03-16-2023 04:39 PM
This is in a rental unit. No fix yet
01-13-2022 09:35 AM
I think this has to do with router settings. Anyway I set up a guest Network and connected the thermostat to that and so far so good after several weeks.
04-18-2022 08:27 AM
Similar issue.. turned mine off for 24hrs..
seems fixed for now...
04-18-2022 08:33 AM
Turned your phone off for 24 hours?
01-06-2023 08:26 PM
Turned your what off for 24 hrs ???
09-05-2022 07:59 PM
Same issues here too
10-17-2022 03:47 PM
Same here. Seems to be the app. Thermostat online & working.
11-08-2021 06:17 AM
12-06-2021 10:57 AM
I'm having the same issue.
12-19-2022 09:10 AM
Having same issue with Android
12-26-2021 05:03 AM
I have been having this same issue for months now. Searched everywhere for a solution but everything I have tried hasn’t worked.
Im about to have it all removed an swap to HIVE.
01-15-2022 05:37 AM
Did you ever get an answer?
07-26-2022 12:08 PM
does hive have door locks also?
01-13-2022 09:04 AM
I'm having the same issue as other. The kicker is I have two thermostats in my home, and one shows up as online, the other offline. I've tried ALL the fixes, resets, removed/reinstalled app, reset router, checked battery, etc. but nothing has worked.
01-13-2022 09:32 AM
I think this has to do with router settings. Anyway I set up a guest Network and connected the thermostat to that and so far so good after several weeks.
01-30-2022 01:32 PM
It was checked and everything is connected. My app shows offline. Thanks
02-16-2022 05:36 AM
Same here! Ours is located at or lake house 1/2 hr away. The one upstairs shows offline on the app and the downstairs works fine. My husband just drove there and it's working fine. I seriously think we need to ditch this whole system.. Last month, the app kept telling me that the temperature was below the safety temp (we keep both upstairs and downstairs set at 50 in the winter) and then it would tell us soon after that it was back to normal. After a few weeks of this, We finally took the drive there and it wasnt working at all! All.of our lines were frozen and all of the filters for the water system were busted. We won't know the extent of the damage until spring, but this system is something that I no longer feel comfortable trusting. It was great while it lasted.😫
03-12-2022 10:02 AM
I’m at the battery
04-18-2022 08:55 PM
Same issue here. How do I fix it?
05-11-2022 10:27 PM
Just my phone app is offline
thermostat shows connected
09-10-2022 04:55 PM
Same issue once I moved to the Home app. Everything tests fine but the app on my phone iOS says offline. Stupid
06-27-2022 11:45 AM
Restart, factory reset
06-27-2022 12:47 PM
Rinse. Repeat. Daily.
It’s not a fix.
02-11-2023 08:52 PM
That didn’t work for me. App still says offline but thermostat says it’s connected
08-08-2022 06:53 AM
The ring says online and connected but on my iPhone says offline