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home away broken after home v 2 49

eighty666
Community Member

home/away detection is broken on both of the v 2 50 1 7 and 8 versions

25 REPLIES 25

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're having issues with the home/away presence sensing with the new version of the app, I'm sure it's frustrating, but I'm happy to look into this for you. 

 

I would suggest removing the current update and going back to the previous update until a fix for this version is provided. That would be the best solution for now. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

i saw it. i can confirm as per other threads that older versions work. every time alphabet chimps bork an update though and you have to do this you get the old, non-functioning handset device unable to "sync my devices" cluttering up the home. how can i get rid of them?

(i decided a wayward device or 3 was better than a month of ridiculous 'smart' heating bills thinking i am home 24/7)

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Unfortunately, there isn't a way to remove old devices from the app that you no longer use. Instead, you will have to wait for them to fall off after 6 months of being un-used or greyed out. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

but there are always more than 2 broken updates a year. they will constantly get replaced by "new" broken ones 😕

Jeff
Community Specialist
Community Specialist

Hi, all.

It's been some time since we've seen any activity here. I wanted to check in to see if people were still here looking for answers or if we've managed to resolve the questions for the original post. If you're looking for more help, let me know.

Thanks,

- Jeff

eighty666
Community Member

no, nothing's been resolved

Jeff
Community Specialist
Community Specialist

Hey, everyone.

The first thing I would like you all to reference is our troubleshooting guide on this. There are some particular things to watch out for, but the solution to this could be a variety of factors. Here's that article: https://bit.ly/3tAyNGG.

Some users have found that setting up routines in the Home app has been the fix, such as this user here: https://bit.ly/3AgZoi8.

Just remember that manually setting ECO mode before leaving will override the home/away routine. There are other actions that can prevent home/away from working properly, so check through that guide to see if anything applies to you.

If you're still having troubles after reading through the steps, let me know.

Thanks,

- Jeff

Azarco
Community Specialist
Community Specialist

Hey eighty666,

 

 We wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Kind regards,

Alex

eighty666
Community Member

the issue remains

Jake
Community Specialist
Community Specialist

Hey eighty666,

 

I am sorry to hear the issue still remains. Do you mind me asking if the troubleshooting steps above were of any help? Please let me know, as I would be happy to take a closer look and review for you.

 

Best regards,

Jake

eighty666
Community Member

the troubleshooting didn't help

 

(your app does not correctly poll my device... if i turn off wifi background scans it thinks i have disabled location completely)

Jake
Community Specialist
Community Specialist

Hey eighty666,


I am truly sorry for the trouble and frustration that you are running into. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

eighty666
Community Member

form submission is broken. also.

Jake
Community Specialist
Community Specialist

Hey eighty666,


I am sorry to hear the form is not working as intended. I will check in with our Team to ensure this is fixed, so you are able to get in touch with them as soon as possible.

 

Best regards,

Jake

over 9 months old now. 9 is more than 6. by 3. any help or has the niall script of lies stopped working also?

Jeran
Community Specialist
Community Specialist

Hey there eighty666,

 

Just following up on this thread, was the form submission still acting up for you? 

 

Best regards,

Jeran

eighty666
Community Member

if when you say "acting up" you in fact mean "exactly as rubbish and non-functional as it was from day 1 and always will be given that alphabet employees never ever take any opinion other than their own on board"... then yes. it continues to.... act up

eighty666
Community Member

1. up to and including 2 57 1 18 still broken. play store warned an update to play services would also install but this did not happen. still hung up on wifi scanning and tracking the world rather than making products that work, eh?

2. 3x ghost devices still exist after 6 months now. 1 is 8 months old, 2 are 4 months old. why is every single person that i communicate with at google either really stupid or just flat-out a liar?

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're still experiencing this, we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

eighty666
Community Member

you're not sorry - please don't lie it isn't becoming. speaking of untruths and misinformation: has anyone had time to actually take a look at the issues mentioned above? i know counting to 6 months could be a challenge but i could teach anyone that's struggling

eighty666
Community Member

the devices that you say disappear after 6 months are now 8 months old. please help. actual real help.

eighty666
Community Member

well?

 

 

(extra bit to make it way over 12 characters to reply)

eighty666
Community Member

devices are now 9 months old. which is more than 6. what do you broken robots do when you run out of lies?

eighty666
Community Member

hey**bleep**os still broken at 2 62 1 5