i created a gmail account for the google nest (i couldn't use the one i had because it is with google suites) an update or something was done on the app and the login information was not saved. i don't remember what the email address was or the password.
Sorry for the late response, but I wanted to drop in here to help.
I understand this can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? Would you mind letting me know what the exact issues is please?
Please let me know.