nest camera connection with new router

[waravenllc]

I have a new router from AT&T and now my nest camera will not connect. When I go to Google Home app. there no favorites to click on to find wifi to change the network settings.

Help

RD Meyer

# 

[MplsCustomer]

@waravenllc 

Did you try a "Factory reset" (NOT a "Restart"), as described here: https://support.google.com/googlenest/answer/9252162), before trying to reinstall your camera?

I don't know what you mean by "there are no favorites to click on to find wifi". Did you go to Settings and then click on the "+ Add" button in the Google Home app?

[waravenllc]

Got it contacted no help from nest. Was on the phone with nest over 45 minutes and got nothing 

[mejiacruz]

Hi @waravenllc,

I understand that you need some help to connect your nest camera to your new AT&T wifi, I'm really sorry for the experience you had contacting to nest support. To best assist you with connecting your Nest camera to your new Wi-Fi network, please provide the following information:

• Nest Camera Model: Which Nest camera do you have (e.g., Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ)?
• Power Source: Is your camera wired or battery-powered?
• Purchase Date: When did you purchase your Nest camera?
• Setup App: Are you setting up the camera using the Nest app or the Google Home app?

Providing these details will help us narrow down the potential issues and offer specific troubleshooting steps.

We're here to help!

Josh