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unable to add nest with google home

mnitaditya
Community Member

I have the google nest thermostat on the nest app (which I just recently created using my google acct), but not yet on my google home app. I’m trying to connect the nest thermostat to my google home app.  I do following steps. 
1. Open the google home app

2. Set up device 

3. Works with google

4. Then select the nest app under Add new 

After this it takes me to the log in page “home.nest.app”

and I trying using my google login info and it doesn’t recognize it.  Then it prompts this “

Your email or password may be incorrect. You can try again.

If you’ve migrated your account or want to create a new one, sign in with Google.”
2 REPLIES 2

MplsCustomer
Bronze
Bronze

@mnitaditya 

If you add a Nest Learning Thermostat or Nest Thermostat E to the Google Nest app, then it should automatically appear in the Google Home app if you are logging onto both apps with the same Google Account. The "Works with Google" option is only for NON-Google devices that work with Google.

Many customers in this forum have reported their thermostats are NOT automatically appearing in the Google Home app, and have tried this workaround:

1. In the Google Nest app, create a new, temporary Google Nest "home/structure".

2. In the Google Home app, go to that new, empty Google Nest "home/structure" and delete it.

3. This apparently forces the 2 apps to sync, and the thermostat then appears in the Google Home app.

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out and for being a step ahead of us. I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.


I appreciate your input, @MplsCustomer.

 

Best,

Jenelyn