06-05-2023 10:14 AM - edited 06-05-2023 10:36 AM
On Android, the voice match changes from on to off
on his own initiative
Happened to me several times
06-13-2023 01:23 PM
Hi ofir,
This is not the experience we want you to have; let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
Once done, you can follow the steps below for more troubleshooting steps if the issue persists:
To turn off Voice Match:
For more information, see this guide about Voice Match.
Keep us posted.
Best,
Dan
06-13-2023 02:17 PM - edited 06-13-2023 02:19 PM
Hi DAN Thanks for the detailed answer
My PIXEL 4A (5G) phone
Connected with bluetooth to the media in my car
When I asked Google Assistant to play a song, he didn't respond and then I saw that the VOICE MATCH switched to OFF by itself, this happened to me twice.
in a period of about 10 days. Since then I have been working for about 10 days and everything is working well.
Of course I reboot from time to time Android and all devices including the router
I have 7 devices that work with Google Assistant and also 2 devices of the broadlink rm4 pro type. If it happens to me again that the voice match switches to the off mode by itself, then I Remove your Voice Match and Face Match enrollment recordings
And I'll let you know
By the way, I used google translate to translate from Hebrew to English
Thanks
Ofir
07-07-2023 10:50 AM
Hello Ofir,
We appreciate you sharing this information. We want to check if you are still having issues with Voice Match on your devices so we can help you further.
Cheers,
Lovely
07-07-2023 12:47 PM
hi lovelyM
To my delight since I reported the problem it has happened to me several times
The problem did not return
lovelyO
07-07-2023 02:37 PM
Hey Ofir,
Awesome — thanks for keeping us in the loop. We're glad to know that everything is working as it should be on your end. Please let us know if you have additional questions or concerns before we close this thread within the next 24 hours.
Kind regards,
Lovely