Showing results for 
Search instead for 
Did you mean: 
Community Specialist
Community Specialist

Imagine you just set up your Nest Wifi, Google Wifi, or Nest Wifi Pro and now you’re ready to set up the Wifi points, but suddenly you get an error. Getting an error code, especially for your Wi-Fi, can be frustrating, but don’t worry—we’re here to guide you through it. Keep reading for additional help and community success stories.

image (10).png


This might look like…
When a Wifi point fails, you might get an error message in the Google Home app. For example:

  • "Connection Failed"
  • "Connection failed: Couldn't connect to the device. Try again or tap get help for more solutions."

Note: Nest Wifi Pro (Wi-Fi 6E) can't be combined with Nest Wifi or Google Wifi (Wi-Fi 5) in a mesh network.

Failed connections can be a hassle, but with the world using Wi-Fi 24/7, some connection issues are bound to happen. Sometimes a quick factory reset is all you need.


If you're having trouble adding a Wifi point, here's what we recommend:
If your Wifi point fails to connect, try a factory reset from the Google Home app.

  1. Open the Google Home app.
  2. Touch and hold the Wifi point you want to reset.
  3. Tap Settings (the gear icon), then tap Factory reset Wifi point, then Factory reset.

Note: If you have one or more Nest Wifi Pro routers in your setup, try the factory reset steps for your router instead. The factory reset will delete all current settings and data from your device. Learn more about how to factory reset your Wifi device.


Another way to reset
If you're not able to reset using the Home app, you can instead try resetting with the hardware (a.k.a. hard reset). Depending on which device you have, the steps to hard reset vary. You can find the correct steps to hard reset your Wifi device in this Help Center article: Factory reset your Wifi device.


Need more help? Join the community discussions about this topic, and make sure you've stopped by our Help Center.


The Google Nest team