1st Generation Wired Nest Doorbell Clear Cover Peeling

[darkprime]

I have the first generation wired Nest Doorbell.  It works great, but the out covering of it (a clear plastic) has become brittle and started peeling.  It looks terrible!  The doorbell is designed to work outdoors, and after about two years, it shouldn't be breaking apart like it is.  Is there any way to get this covering replaced to protect the rest of the unit or get it exchanged?  I know I'm outside the 1 year warranty, but this seems like a product defect based on all the other cases I've seen with the same issue.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[darkprime]

I've seen other threads in other community threads (like https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Nest-Hello-Doorbells-both-cracke...), others have been able to get some kind of support or replacements even when outside of warranty.  I'll fill out the form and see what happens.  Thanks!

[Brad]

@darkprime

I am not able to promise anything to you, but as long as you fill out the form, then support will reach out to you and go over what your options may be. Thank you for your patience.

Best regards,

Brad

[EmersonB]

Hi everyone,

@darkprime we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad.

Best,
Emerson