08-15-2023 07:09 PM
Subject pretty much says it all. I bought x4 2023 Nest Cam Indoor/Outdoor models (battery).
I have gone through the setup process and installed one camera for testing before I start screwing them all in permanently. I have placed it by the front door, a high traffic area where people and vehicles move.
I have not received any alerts or push notifications for motion since I set the device up.
I've tried removing and re-adding the camera, I have checked and disabled 'Away-only notifications'. 'Push notifications' is enabled. The 'Wake-Up' sensitivity setting is set to the default which is 'Medium'. Video History is set to 3-hour and Maximum length is 30 seconds which are defaults.
Strangely if I have the Google Home app open and I am watching the camera live feed and motion happens at the same time, then everything works successfully. An Event is recorded and saved to Video History and I get a Push notification, this only works while in the app monitoring the stream in real time though.
I did get a Push Notification this morning that the camera was "Offline" but when I went into the app Live Stream was working fine. I can also see that people and vehicles had moved in front of the camera only 2 meters away and it detected nothing.
Does anyone have any ideas?
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I have Netgear Orbi Wifi6 AX RBK853, camera is 4m away from base station. ISP connection is 100 Mbps Down and 40 Mbps Up.
Samsung S21+ 5G - Android 13 01/06/23 Update
Google Home App Version 3.4.1.5
Nest Cam Software version: nq-user 1.67 OPENMASTER 361459 release-keys stable-channel
08-16-2023 07:24 AM
Have you enabled recording and turned on notifications for specific types of events for your cameras under Settings | Events | Seen events in the Google Home app?
https://support.google.com/googlenest/answer/9210305
We've had a battery camera for 23 months, plugged in with the optional power cable. However, if we unplug it so that it is running on battery power, it does NOT come out of "Idle" mode to detect and record an event if we walk right in front of the camera. It's a drawback of the camera when running on battery power.
08-17-2023 12:32 AM - edited 08-17-2023 12:33 AM
Yes 'Seen Events' are set for "people" "vehicles" and "motion". I've also changed the sensitivity to 'High' and still getting nothing. I've got all the Notification options in the GH app enabled as well.
As far as the "Idle" mode is concerned, are you telling me if I somehow managed to get these cameras working, when I plug it in to charge it and I take it off charge it will screw it up again? How can you tell a camera is in "Idle" mode?
What are the point of these cameras if they don't record or detect motion on battery? Seems insane.
08-17-2023 08:36 AM
We can no longer tell when a battery camera is in "Idle" mode when on battery power. It used to be that, when you brought up the battery camera in the Google Home app, it would open showing "Idle" wot no livestream if it was on battery power. Google Nest has now changed that so, that, when you open the camera in the Google Home app, it automatically changes the camera from "Idle" to "Live".
However, from experience and info in online help, the battery cameras are normally in "Idle" mode when on battery power, and they have to wake up in order to record an event.
Your last question is a good one. Our experience with our battery camera is that it doesn't wake up very well when on battery power. I'm glad we have it plugged in.
08-17-2023 05:04 PM
Yeah so I guess we need to know:
08-22-2023 09:11 PM
@MplsCustomer so I've been trying to figure this out... because I've just quickly set my camera up for testing and I placed it at the front door pointing out my window.
Looks like others have reported when the cameras are on battery they use PIR to detect thermal motion, the camera stays in "Idle" until PIR give the command to wake up. When the camera is on continuous power it uses pixel-change detection. https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-does-not-work-when-set...
https://store.google.com/product/nest_cam_battery_specs?hl=en-GB&pli=1
When looking at the tech specs of the camera it does list the following:
08-23-2023 07:25 AM
I don't know HOW the newer battery cameras detect motion. I just know that, as I said earlier, if we we unplug our battery camera so that it is running on battery power, it does NOT come out of "Idle" mode to detect and record an event if we walk right in front of the camera.
However, ours is plugged in all the time, and therefore "Live". We weren't looking for a battery camera when we bought int in Sept. 2021, but Google Nest discontinued its wired Google Nest Outdoor Cameras that month.
08-18-2023 02:03 PM
My Nest Cam was working good on my Android phone Nest cam but stopped working cause I was hacked a couple of months ago and changed my profile.