2K Nest Indoor Camera Error

[KwasReb9]

Keep getting error message “Reset Camera and Try Again”

Same problem for three separate cameras on three separate devices. My 15 Pro Max, my wife’s 15 Pro Max and my IPad Mini 7.  All are running the most updated iOS.  Have reset each camera multiple times.  

The Google advisors on the phone haven’t been able to help and after an hour each, I gave up

Any one have similar experience?  

Please help 

[KwasReb9]

forgot to add, I am using the Google Home app.  Recently migrated everything from Nest.  Have 5 legacy cameras working, 2 thermostats, Hue lights, Kasa plugs all work great 

[mdr2]

Wow,, how frustrating.  I just got one of the new outdoor cams and the install went perfectly.    I have been a nest cam user for many years using both the NEST app and the GOOGLE HOME app.

What country are you in and what country did you purchase the camera from?  

You didn't say but at what stage in install process do you get this message?

Also,  I'm wondering if the camera is defective.  Is it possible to return it to where  you purchase it and then buy another on and try it with a different camera?

[KwasReb9]

All USA.  Bought 2 from Google Store online and another 2 from Best Buy

All were after the connect to WiFi.  The app recognizes and connects to the canera

[DeboraJ]

Hi @KwasReb9,

Thanks for reaching out to the community! I understand that you are having some issues with your Nest Cam Indoor 2K and are seeing a 'Reset Camera and Try Again' error message. I know how frustrating this can be, especially since you have already tried some troubleshooting steps. I apologize for the experience you had with our phone support; I understand it was not what you expected for this issue. I appreciate the efforts you've already made. Let me help you with this to find the best resolution!

Before we move forward, I need a little more information to provide you with the most accurate steps:

• Is this the first time you are trying to set up this camera?
• How many cameras do you have? If you have more than one, is this issue happening with all of them?
• What is the status of the LED light on your camera? Is it blue, green, or white?
• Which generation of camera do you have?

Once you provide this information, I will be more than happy to assist you!

Best regards, 

Debora

[KwasReb9]

Hi Debora, 

Thanks for replying.  Below are some answers to your questions:

• Is this the first time you are trying to set up this camera?

First time attempting to setup the newest Google 2K indoor camera in the Google Home app.  I have 5 current cameras setup in the Google Home app (Legacy Nest products).  As well as many other devices from Phillips Hue, Kasa.  I just migrated my account from Nest App to Google Home not long ago.  

• How many cameras do you have? If you have more than one, is this issue happening with all of them?

  I have bought 4 Google 2k cameras and tried them all on 3 separate devices.  My iPhone 15 Pro Max, My wife's iPhone 15 Pro Max and my iPad mini 7.  All with the most up today software.  

  I go through most of the setup process and get the "Reset Camera and Try Again" after attempting to connect to my home Wifi.  The camera at that point seems connected to the app because it makes some sounds along the process.  

I have 5 legacy Nest products I have migrated from the Nest app & a Lorex camera

• What is the status of the LED light on your camera? Is it blue, green, or white?

Generally blue, sometimes white

• Which generation of camera do you have?

Trying to install the newest 2K Google indoor cameras.  I currently have:

- 3 Nest Cam IQ Outdoor

- Nest Doorbell (Wired)

- Nest Cam (Indoor)

Thank you