2nd Gen Wired Camera-Can't get blue light for setup/No factory re-set available

[Proudpaw52]

I removed my wired 2nd generation cam from the Home app.  Tried to re-set it up per instructions but I'm only getting the green light (rather than the blue setup light) when I plug it in.  When I go through the setup routine, it says something about the "joining device" but then finally reverts to the "something went wrong" message.  My thought was to try a factory reset (so maybe I can get the blue set-up light) but apparently that's not available with the new version.  Is there a different way to do a factory re-set that I'm missing, or do I have an expensive paperweight on my hands.  Pretty frustrated.  Thanks in advance for any assistance on this.

[MplsCustomer]

@Proudpaw52 

The failure of "connecting to assisting device" or "joining device" is a perennial problem reported in these forums for over a year.

Some customers report success by temporarily turning off all of their existing Google Nest devices during the install process. The idea--apparently--is to force the install process to let you select your Wi-Fi network name (SSID) and enter your password, rather than trying--and failing--to get your Wi-Fi settings from another Google Nest device (an "assisting device").

This help topic has instructions for factory resetting various devices, including the Nest Cam (wired)

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

[Proudpaw52 · Accepted solution]

I’m embarrassed. My 70 year old eyes couldn’t see the factory reset hole. It’s there and 15 seconds pressing with a paper clip got me an orange light followed immediately by the blue setup light. After using the Home app, I’m online!

[MplsCustomer]

@Proudpaw52 

My 70+ year old eyes have issues too!

[janthadeus]

Hi folks, 

Awesome, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help, MplsCustomer.

Best,

JT