2nd Gen wired doorbell

[Yorkies]

I accidentally removed my doorbell and now I cannot add it back to my Google Home account. Any help would be most appreciated. 

[MplsCustomer]

@Yorkies 

You will need to do a "factory reset" before you can reinstall your doorbell. The instructions are on the last half of this topic:

https://support.google.com/googlenest/answer/9252162

[AveryReid]

I have been having a similar issue for months. Curious to see if you are able to add it back after the factory reset or if the issue persists. I’ve been without a doorbell since early March and am convinced there is a software issue with the Google home app. Please keep me posted, as Google support refuses to investigate further and keeps trying to tell me the issue is my wifi, but nothing has changed on my end since the doorbell worked previously. 

[Yorkies]

After the factory reset I had to actually add the device back through the NEST app and not the Google home app. After you do that successfully you have to name the location of the device and it will then appear in the Google home app. Hope this helps

[AveryReid]

Interesting. Thank you for letting me know. I’m going to try this tomorrow. 

[MplsCustomer]

@Yorkies 

Then you have the older Google Nest Hello Doorbell, and not the 2nd Gen Google Nest Doorbell indicated in your post.

[Yorkies]

Not per the list when I added the doorbell or the box that it came in. 

[MplsCustomer]

@Yorkies 

The Google Nest Hello Doorbell (black only) gets installed in the Google Nest app.

Google Nest Hello Doorbell

The 2nd Gen Google Nest Doorbell (wired) (several colors, and it's larger) gets installed in the Google Home app.

2nd Gen Google Nest Doorbell

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, JT and MplsCustomer.

Best,
Emerson