2nd Generation Doorbell not working

[Kwarriner57]

Hello. 
 
I installed a 2nd generation wired nest doorbell tonight and it is blinking yellow.  I removed it from power and it continues to blink yellow, even if I try to reset it.  The kicker is I have a 1st generation doorbell and it works fine. I uninstalled the 2nd generation and reinstalled the 1st generation, which started working again. It doesn’t seem to be a power issue. Any ideas?

[EdmondB]

Hello Kwarriner57, 

I’m sorry for the trouble this has caused you, let me help you out. If you’re getting a yellow light on your Nest Doorbell that means it is not getting enough power. Check out this link to learn about the requirement for the 2nd Gen Nest Doorbell. 

Let me know if that helps.

Thank you.
Edmond

[Kwarriner57]

Hi Edmond. I sent the doorbell back. My power met specs 

[EmersonB]

Hello everybody,

@Kwarriner57, thanks for getting back to us. Could you let us know where you sent your Nest Doorbell back? Did you return it to receive a refund or were you able to obtain your replacement? Looking forward to hearing from you.

I appreciate the help, Edmond.

Best,

Emerson

[EmersonB]

Hi folks,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Regards,

Emerson

[EdmondB]

Hi there, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,
Edmond