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4 different nest cameras with fog

Felipe-Vera
Community Member

Hello. My name is felipe vera and I own several nest cameras as well as my brother, friend and my father. We live in different houses and we all experienced the same issue this winter………all of our cameras became fuzzy and now they are out of focus and full of humidity.

I’m terribly sorry to say that these are not inexpensive cameras and should work for years. If you say they fail at winter, I’m sorry, I should check aliexpress then. I changed my complete DVR for google Cameras and I was happy, but now we are 4 families that mysteriously and all of a sudden have cameras that are full of fog.

Please check the attached documents and photos in order to get some help since our families and our security has been compromised.

Regards.

House 1 now is off

F46164DD-5B65-4280-803A-885DB9D684C2.jpeg

C4A3E428-8910-4BF9-9FF7-FB30E156CA5E.jpeg

House 2 (he climbed and took it off)

7A649131-403B-44A8-A421-CCA1F9BF7B90.jpeg

700C8861-EFE4-4BD9-ACA3-C821B686488F.jpeg

22C7C6DD-24D3-425E-87D8-DA15919A8350.jpeg

FCBE08BA-9488-4958-BC68-0BA2D0EEB37A.jpeg

  

House 3 (still connected and no image, just fog)

881BED20-1C1E-4980-94AC-067D54BF01BA.jpeg

71ACDFA5-5E6D-4128-A39C-75314EB0A978.jpeg

House 4 (still connected and no image, just fog)

034719CE-6CAA-4525-8E55-34C3C93846C3.jpeg

947E1560-8890-466E-8679-416FD53BFE32.jpeg

Please we need some help because we trusted and paid a lot of money in order to have every camera connected with the nest/google interface.

5 REPLIES 5

78912
Community Member

As mentioned previously there is clearly a humidity issue in the camera lens. However since they are designed to be outdoors in various types of weather this clearly should not be an issue. I am not an expert, but if condensation /moisture is getting inside the lens of the camera and causing the fog the weather sealing must have failed - I have seen similar things happen with watches when the rubber seal on the back of the watch either has a break in it or is missing.  I would try and use a hair dryer on low heat and about 30 cm from the camera to dry up the moisture. Once that is done check to see if and when the fog returns - also inspect the camera to see if there is any sign of a break in the seals. If you do this and it either doesn't correct the problem or it returns shortly after it could be that there is a failure in the seals of the camera that is letting moisture into the unit and thereby fogging up the lens.  

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

78912, thanks for your insights. 

 

Felipe-Vera, I'm sorry to hear that and for the delayed response. I can understand where you're coming from on this. Have you tried the suggested steps shared by 78912? Let's check this out — could you please fill out this form so we could further investigate?

 

You may check this article to learn about tips for camera placement to avoid foggy lenses (see "More placement tips for specific cameras" section). 

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Felipe-Vera,

 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

 

Best,

JT